Refund policy

Return & Refund Policy – Shopping Lift

At Shopping Lift, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

We accept returns under the following conditions:

• The item must be unused, unwashed, and in original condition

• The product must include original tags and packaging

• Return request must be made within 7 days of receiving the order

• Sale, discounted, or clearance items are not eligible for return

Non-Returnable Items

The following items cannot be returned or refunded:

• Items damaged due to misuse or improper handling

• Items without tags or original packaging

• Customized or altered products

• Innerwear or accessories (if applicable)

Return Process

1. Contact us within 7 days of delivery with your order number and issue.

2. Once approved, you will be guided on how to return the product.

3. Customers are responsible for return shipping charges unless the item is defective or incorrect.

Refund Policy

• Refunds are processed after inspection of the returned item.

• Refunds are issued in the form of:

  • Store credit, or

  • Bank transfer (for prepaid orders only)

• Cash on Delivery (COD) orders are refunded via store credit only.

• Shipping charges are non-refundable.

Exchange Policy

• Exchanges are subject to product availability.

• If the desired size or product is unavailable, store credit will be issued.

Damaged or Wrong Items

• If you receive a damaged, defective, or wrong item, inform us within 48 hours of delivery with clear photos or video.

• In such cases, return shipping will be covered by Shopping Lift.

Important Notes

• Color variations may occur due to screen differences and are not considered defects.

• Orders once shipped cannot be cancelled.

Contact Us

For return or refund inquiries, contact us at:
📧 Email: naveedahmad4180@gmail.com
📞 Phone/WhatsApp: +92 307 4047459